Returns

Any return request must be received in writing within 4 weeks of receiving goods, the following details must be included in the request:-

  • Order Number
  • Invoice Number
  • Items to be returned
  • Reason for return

Our policy is as below:-

Situation

Decorations

Applied

Policy

Items supplied as per the order and subsequent written instructions (email, fax or letter). 

Yes

Cannot be returned.

Items supplied as per the order and subsequent written instructions (email, fax or letter). 

No

May accept returns if customer wants to swap sizes, a restocking fee will apply of 10%, all freight to be paid by the purchaser.

The incorrect style, size or colour was supplied.

Either

Steps will be taken to ensure the customer is supplied with the agreed to items at no extra cost.

Goods received have manufacturing faults.

Either

Steps will be taken to ensure the customer is supplied with the agreed to items at no extra cost.

 

Returns are to be delivered to our premises addressed to;

Attn: Returns
Twin Rivers Workwear & Uniforms
Shop 3, 36 William St
Raymond Terrace
NSW           2324



How do I return my items?
Returns may be delivered to our shop in business hours or sent by Australia Post.  Express Postage satchels are preferable, as they offer a track and trace feature.  It is the customer’s responsibility to ensure that any returned goods do actually arrive back into our store.

Packaging of Returned Items
All incorrect size returns must be returned in the original condition that they were shipped, with all packaging, tickets and tags still present.  Failure to do this will result in a credit being refused.  All faulty good returns should be returned with as much of the original packaging as possible.

Credit for returns
Any applicable credits to the customer for an approved return will be done by either a direct deposit or credit card refund.