Returns Policy
How to Request a Return
To request a return, please submit your request in writing within 4 weeks of receiving your goods. Your return request must include the following details:
-
Order Number
-
Invoice Number
-
Items to be returned
-
Reason for return
Return Policy Details
| Situation | Decorations Applied? | Return Policy |
|---|---|---|
| Items supplied exactly as per order and written instructions (email, fax, letter) | Yes | Cannot be returned |
| Items supplied exactly as per order and written instructions (email, fax, letter) | No | Returns may be accepted for size swaps. A 10% restocking fee applies. All freight costs must be paid by the purchaser. |
| Incorrect style, size, or color supplied | Either | We will correct the order at no extra cost to the customer. |
| Goods received with manufacturing faults | Either | We will replace or repair faulty goods at no extra cost to the customer. |
Returning Your Items
Please send returns to:
Returns
Twin Rivers Workwear & Uniforms
Shop 3, 36 William St
Raymond Terrace NSW 2324
Australia
Returns can be delivered in person during business hours or mailed via Australia Post. We recommend using Express Postage satchels for tracked delivery. Customers are responsible for ensuring returned items reach our store.
Packaging Requirements for Returns
-
Size swap returns must be in the original condition with all packaging, tickets, and tags intact. Returns not meeting these conditions may be refused credit.
-
Faulty goods should be returned with as much original packaging as possible to assist with processing.
Credit for Approved Returns
Approved returns will be refunded via direct deposit or credit card refund.
Need Help with Your Return?
If you have any questions about our returns policy or need assistance, please contact our friendly customer service team.